Privacy Policy
At Malik Al Lahme Halal Butchery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop in our store, or purchase our premium meat products.
Information We Collect
Personal Information When you make a purchase online, in-store, or place a custom order, we may collect:
- Name and contact details
- Billing and delivery addresses
- Payment information
- Email address and phone number
- Dietary preferences and special requests
- Custom cut specifications and meat preferences
Automatically Collected Information When you visit our website, we automatically collect:
- Web browser and device information
- IP address and location data
- Website usage patterns
- Cookies and tracking technologies
How We Use Your Information We use your information to:
- Process and fulfill your meat orders and custom cuts
- Communicate about order status and pickup/delivery times
- Notify you of fresh arrivals and seasonal specialties
- Provide personalized recommendations based on your preferences
- Maintain food safety and traceability records as required by law
- Process payments and prevent fraud
- Improve our products and services
- Send promotional offers for our premium meats (with your consent)
Food Safety and Traceability As a licensed butcher shop, we maintain detailed records of our meat products for food safety and traceability purposes as required by Australian food safety regulations. This includes:
- Purchase records linking products to suppliers
- Processing and handling information
- Customer purchase records for recall purposes
- Temperature and storage monitoring data
Sharing Your Information We may share your information with:
- Our meat suppliers for quality assurance and traceability
- Delivery partners for order fulfillment
- Payment processors for transaction processing
- Government authorities if required for food safety investigations
- Shopify, our e-commerce platform provider
We will never sell your personal information to third parties for marketing purposes.
Your Rights Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to food safety record requirements)
- Opt-out of marketing communications
- Complain about our handling of your information
Data Retention We retain your information for:
- Customer service purposes: 2 years after last purchase
- Food safety and traceability: As required by Australian food safety laws
- Financial records: 7 years as required by tax law
- Marketing preferences: Until you opt-out
Security We protect your information through:
- Secure payment processing systems
- Encrypted data transmission
- Restricted access to personal information
- Regular security assessments
- Secure storage of physical records
Marketing Communications With your consent, we may send you:
- Weekly specials and fresh arrival notifications
- Seasonal product announcements
- Custom order reminders
- Cooking tips and recipe suggestions
You can opt-out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.
Changes to This Privacy Policy We may update this policy to reflect changes in our practices or legal requirements. We will notify customers of significant changes via email or store notices.
Contact Us For privacy-related questions or to exercise your rights, contact us at:
Malik Al Lahme Butcher Shop Email: hello@malikallahme.com.au Phone: 0424114005 Address: Shop 8/90 Cartwright Avenue, Miller NSW Business Hours: 9am-5pm, Monday - Friday, 9am - 4pm, Saturday & Sunday.
This privacy policy complies with the Privacy Act 1988 (Cth) and Australian food safety regulations.
Last updated: September 27, 2025